VISITOR SAFETY 

Updated October 2024

 

Book a timed ticket in advance

We have timed ticketing so that guests can enjoy a relaxed, uncrowded visit.  Guarantee your visit and make your arrival quicker and safer by booking your tickets in advance through our website. 

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Groups

To make a large group booking, please contact info@britishmusicexperience.com

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On arrival

Our entrance is at the Pier Head (river) side of the Cunard Building.  You may be asked to join a queue before entering.  Our crew will help you with any questions when you arrive.

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Pay with card

We prefer card or contactless payments in the museum. 

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Extra cleaning

Hand sanitising stations are available in key areas, to use before touching our interactive displays or instruments. 

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Storing your belongings

Prams and buggies are welcome inside the museum.  We offer a small number of lockers which are operated by a refundable one-pound coin.

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One-way routes

Our free visitor maps will guide you around the museum using a one-way route.  Our large open galleries mean that it is easy to find your own personal space.

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The Gibson Studio

Hand sanitiser is provided for playing the instruments with regular cleaning provided by crew.  Our crew will be on hand to answer any questions. 

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Audio guides

You can download the Smartify app to enhance your experience.  Please bring your own headphones.

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Café

You can use counter service in our Star Café.  There is some outdoor seating if the weather is fine.​

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If you’re feeling unwell

Please stay home if you have any Covid symptoms (these are listed on the NHS website) or if you’ve recently been in contact with someone who has Covid. If you are unable to use your tickets because you are unwell, please contact info@britishmusicexperience.com to arrange a ticket swap.

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